Freight & Return
Extended exchange service
Buy your Christmas presents now and exchange until January 29, 2022.
Freight within EU:
We deliver freight free within Europe at an order size of EUR 100. At an order size below EUR 100 a freight charge of EUR 15 will be added.
When ordering overseas, there is a freight charge of 130 EUR. Kindly note: For overseas orders custom fees are not included.
Please note that, since the UK is no longer a part of the EU, different terms and conditions apply to your order.
Please note that orders to the United Kingdom can’t be shipped at an order size below 160 EUR. Orders are always freight free to the United Kingdom.
When an order is shipped to a customer living outside the EU, an additional import VAT and duties will be added by local authorities. The recipient is liable to pay these upon delivery. Please note that we are unable to calculate or estimate the total amount. For further information on UK taxes and duties, please see www.gov.uk
We process your order as quickly as possible and all orders are packed at our warehouse in Denmark. We deliver your order within 3 - 6 working days.
We ship all orders with parcel post or currier shipment.
Return & exchance:
At Elvang you may return your order within a period of 14 days. Kindly fill-in the return form that you find a link to in the mail received together with tracking number and invoice.
How to return?
1. Send the items in the original packaging and in the same condition as received together with the filled-in return form
2. Within 14 days you will receive your refund on the used credit card
3. We do not exhange items, but kindly ask you to place a new order
4. If the items are not returned in the same conditions as received, we may be forced to deduct a minor amount